Thursday, March 26, 2015

Nick's Notes 3.27.2015--I Love My Job!

Love My Job!

Do you love your job? I can honestly say "I Do!" I thought this week I would share with you the whys behind my love for being an Innkeeper.

I had a wonderful 35 year retail career, but always knew one day I would own a Bed and Breakfast. As I mentioned a few weeks ago in Nick's Notes, this was my dream..........We had a 15 year plan which has now allowed me to live my dream. The sign that hangs outside the front door, "What I love most about my Home is Who I Share it With," talks about the beauty of Abbington Green and the amazing history of our home. But that is not what I love about my job.....those things are different.

I want to share my top 3 things with you..............Why I love my Job! It's hard because there are so many things I love. I take my job as Innkeeper very serious. I actually get choked up when I read the amazing reviews guests have wrote about me and Abbington Green on Trip Advisor. (If you have not read the reviews, please take a look) I value and appreciate what each guest writes. Thank you for taking the time to write them.

The first thing I love most about my job are the amazing people I have met. I love spending time with guests and hearing about their stories, their families, their travel, and so on. I always believe people come into each others lives for a reason. As an Innkeeper it has allowed me to meet so many people. I love the connections I am making. One guest has actually been back 3 times and planning her 4th trip here. That means the world to me............that guests have a wonderful time at Abbington Green and want to return.

The second thing I love about my job is the team I work with. It starts with Steve my partner in life and in the business. 
Nick and Steve
As for the rest of the team we've not been together long, but I know how much they care about the success of Abbington Green. I can see the pride they have in the work they do. We still have a lot to learn, but I feel that Bradshaw, Michelle, Greg, Dennis and now Tina all have the commitment level necessary to grow our business. 
Michelle, Bradshaw and Tina
Greg and Dennis
They all understand our guests are the most important thing and we want them to feel special while they're here. Even Lady Amber Abbington, our dog, loves to spend time with guests when she is allowed.
Lady Amber Abbington
The third thing I love about my job is entertaining guests and preparing breakfast. From setting up for Social Hour at 5 PM everyday to breakfast at 9 AM each morning.....preparing delicious foods is important to me. I love making sure the garnish is perfect and the table is set beautifully with crystal and china differently each day. What can I say.....I like to entertain guests in our home. Before moving to Asheville we were always having friends over for dinners and parties. I just like doing it and get happy knowing that others are happy and
enjoying themselves in our home. 
Abbington Green Bed & Breakfast Inn
I also have to mention one more thing.............I love the fact that each day is different and you never know what tomorrow may bring. I would love for more of you to come check out Abbington Green and become part of something that is very special to me.
All the Best, Nick

Monday, March 9, 2015

Nick's Notes 3.9.2015--The Little Engine that Could

The Little Engine that Could



Nick’s Notes began years ago in my retail career as a way to connect with my employees in all the stores I supervised.  Every Monday, the stores received a copy of Nick’s Notes in an email to print and hang in their backrooms for all employees to read. It was an opportunity for me to share personal learning’s, and reiterate focuses we needed to have to drive results.  As an Innkeeper Nick’s Notes has taken on a new form of a way to reach out to guests. 

Today I wanted to share a little more about me and what I am about.  I am a big over achiever and it started at a very young age.  One of my favorite books as a child was, “The Little Engine that Could.” 

You might find it interesting to know I still have my original book from when I was little.  I use to have my mom read it over and over to me before I could read, and then read it over and over myself when I started reading.  I still probably read it once a year as a reminder that I can do what I set my mind to do, as long as I have a positive mindset, and the will/skill to make it happen.   I’m not sure what drew me to the book when I was young.  Was it the fascination of the little blue engine, the idea that the boys and girls on the other side of the hill needed toys to play with, or the simple fact that even back then I was starting to understand you have to work hard and have the right mindset to get great  results.  Either way it taught me a lot of important lessons in life. 

My dad was a great example of a strong work ethic, my mom pushed us to study and learn to be the best we can be, and I will continue reading the Little Engine that Could each year as a reminder…………My favorite part of the book is when the little blue engine makes it over the hill and proudly says….”I thought I could, I thought I could.”  I know how great it feels when you accomplish something you set out to do.

That’s the feeling I get from being an Innkeeper at Abbington Green Bed and Breakfast Inn.  We work hard here and have so much pride in what we do.  Our team is small, and we are still learning and growing in our roles.  We know the most important thing is our customer’s satisfaction and we make sure their vacation time is as perfect as it can be.  --Nick